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Overview of Information Svrs (III)
Information Svrs (III) is a global technology research and advisory firm known for its expertise in digital transformation, automation, and cloud analytics. As a trusted expert in market intelligence and technology strategy, the firm provides deep, fact-based insights that help corporations, public sector organizations, and technology providers refine their operational models and achieve measurable performance improvements.
Rooted in detailed technology research and expert advisory services, Information Svrs delivers comprehensive sourcing advisory solutions that enable clients to navigate complex digital landscapes with clarity and precision. Its analytics-driven approach underscores key areas such as managed governance, risk management, and operational design, reinforcing its commitment to delivering unbiased and research-backed recommendations.
Core Business Areas and Service Offerings
Digital Transformation and Advisory Services: Information Svrs specializes in enabling digital transformation by integrating state-of-the-art automation and cloud-based data analytics. These services help organizations transition smoothly while ensuring continuous operational excellence.
Market Intelligence and Research: With a global network of industry experts, the company provides incisive market intelligence and analytical reports. This not only informs technology strategy but also supports sourcing advisory, change management, and strategic planning across diverse business ecosystems.
Global Reach and Market Position
Operating across pivotal regions such as the Americas, Europe, and Asia-Pacific, Information Svrs harnesses a diverse talent pool and comprehensive geographic insights, which serve to strengthen its competitive stance in the rapidly evolving technology sector. This expansive global reach helps the company tailor its advisory services to address region-specific challenges while maintaining a consistent focus on global technology trends.
Expert Analysis and Sector Diversification
- Digital Transformation: Focus on automation and integrating cloud-based analytics to improve business processes.
- Technology Strategy and Operations Design: Detailed advisory services that guide organizations through evolving technological demands.
- Risk Management and Governance: Managed services designed to mitigate risks and ensure compliance in a dynamic market.
- Market Intelligence: Comprehensive research that delivers actionable insights for strategic decision-making.
Balanced and Unbiased Expertise
Information Svrs remains dedicated to providing a balanced perspective in its analytical work. Its research methodologies emphasize transparency and precision, offering clients a reliable source of detailed advisory support. This includes extensive market research and analysis tailored to operational refinements and strategic adjustments across varied industries.
By integrating advanced technology insights with a global advisory framework, Information Svrs not only underscores its expertise in the digital space but also plays a pivotal role in enhancing the operational efficiencies of its diverse client base. The company’s approach is anchored in clear, fact-based analysis, ensuring that its recommendations remain relevant, unbiased, and comprehensively informative for decision-makers.
Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study of the VMware ecosystem, with results to be published in the ISG Provider Lens™ report in September 2025. The study will evaluate service providers' strengths and market competitiveness across three key quadrants: Build and Modernize IT Foundations, Optimize and Secure Operations, and Innovate and Scale Applications.
The research will assess providers offering services for infrastructure modernization, application development, platform optimization, and governance. ISG has distributed surveys to over 60 VMware ecosystem providers, focusing on their capabilities in helping enterprises leverage virtualization, hyperconverged infrastructure, security solutions, and application modernization.
The study responds to evolving IT trends including hyperscaler growth, containerization adoption, DevOps practices, Kubernetes management, cyber threats, and decentralized computing. VMware's adaptation to these changes includes solutions like VMware Cloud on AWS and the Tanzu platform for Kubernetes.
Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting the transformative impact of AI-driven automation in the U.K. Salesforce ecosystem. The report focuses on Salesforce's Agentforce, which enables autonomous AI agents across the Customer 360 platform.
The 2025 ISG Provider Lens™ study evaluates 52 providers across six quadrants, emphasizing how the transition to an agent-first operational model is reshaping business operations. The report identifies several industry leaders, with Accenture, Cognizant, Infosys, TCS, and Wipro named as Leaders in four quadrants each.
Key findings indicate that successful integration of autonomous agents will require comprehensive enterprise governance frameworks and risk management protocols. The report suggests that early adopters of managed agent services could gain significant competitive advantages as AI agents become more prevalent in customer service delivery.
Information Services Group (ISG) reports that U.S. enterprises are heavily investing in Salesforce ecosystem technologies, particularly focusing on AI and data management capabilities. The research highlights that while Salesforce's U.S. revenue growth is slowing, there's strong demand for AI-enabled solutions in the mature CRM market.
Companies are prioritizing Salesforce Data Cloud with its Zero Copy capability, allowing access to original data sources without replication. The adoption of industry-specific clouds is increasing, despite higher costs, as they eliminate the need for customizing generic CRM applications.
Notably, midsize enterprises are embracing affordable AI-integrated solutions, with smaller companies emerging as aggressive AI adopters. The report evaluates 52 providers across six quadrants, with companies like Accenture, Cognizant, Deloitte, IBM, Infosys, TCS, and Wipro leading in multiple categories.
Information Services Group (ISG) (Nasdaq: III) announces its upcoming ISG Future Workplace Summit in New York on May 6-7, focusing on AI adoption strategies in the workplace. The event will feature leaders from Princess Cruises, Mondelez, McCann Worldgroup, Vantage Risk, and Saatva among others.
The summit will explore how organizations can leverage AI and emerging technologies to enhance collaboration, employee engagement, and human capital management. Key discussions include workplace location strategies, cyber security, and the impact of tariffs on technology initiatives. The event features panel discussions, including 'Digital First, Office Second, Hybrid, or All-In' and 'Think Before You Click: Building a Cyber-Smart Workforce.'
The ISG Startup Challenge will showcase innovations from PeduL, PhoneScreen AI, and Giggr Technologies. Day two highlights include sessions on employee engagement in tech-driven environments, practical AI usage, and workforce upskilling initiatives.
Asia Pacific's IT and business services market demonstrated robust growth in Q1, with combined market ACV rising 10% year-over-year to US $5.3 billion. This marks the region's fifth consecutive quarter of growth, primarily driven by strong cloud services demand.
The as-a-service (XaaS) segment showed impressive performance, increasing 19% to US $4.5 billion. Within XaaS, IaaS grew 18% to US $3.95 billion, while SaaS surged 30% to US $556 million.
However, managed services experienced a significant decline, dropping 26% to US $778 million - its weakest performance since Q3 2023. The total number of managed services contracts decreased by 14% to 57, with smaller deals (US $5-9 million) declining 26%.
By industry, media/telecoms showed triple-digit growth, while manufacturing rose 7%. Geographically, Japan and India posted double-digit growth, while Australia-New Zealand declined 35%, and Southeast Asia and China both fell over 70%.
Information Services Group (ISG) (Nasdaq: III) has announced a comprehensive research study examining AWS cloud platform partners, with results to be published in the ISG Provider Lens™ AWS Ecosystem Partners reports in September 2025.
The study will evaluate over 350 AWS partners across five key quadrants:
- AWS Professional Services
- AWS Managed Services
- AWS Enterprise Data Modernization and AI Services
- AWS SAP Workloads
- AWS Brazil Public Sector – Technology Services
The research focuses on partners' capabilities in leveraging AWS for AI adoption, including Amazon Bedrock, Q, Titan, and Nova foundation models. The study will cover providers' abilities to deliver industry-specific solutions, data security through Zero Trust implementations, and compliance solutions. Geographic coverage includes the U.S., U.K., Germany, Brazil, Mexico, and Asia Pacific regions.
Information Services Group (ISG) reports strong growth in Americas' IT and business services sector for Q1, with combined market ACV reaching $14.5 billion, up 19% year-over-year. The growth was primarily driven by cloud-based XaaS services, which surged 33% to reach $9.2 billion.
Managed services segment showed slight pressure, declining 0.4% to $5.3 billion. Notable industry gains were seen in financial services (+12%), consumer package goods (+47%), and media/telecoms (+31%). IT outsourcing rose 5% to $3.8 billion, while Business Processing Outsourcing fell 39% to $803 million.
ISG presents two forecasts for 2025: A base scenario with 18% XaaS growth and 1.3% managed services growth, and a more bearish scenario with 15% XaaS growth and -2.4% managed services growth, considering potential impacts from trade policies and geopolitical tensions.
Information Services Group (ISG) (Nasdaq: III) has initiated a research study examining payroll service providers in the U.S. and globally. The study will result in two ISG Provider Lens™ reports on Payroll Managed Services, scheduled for September release.
The research focuses on providers leveraging AI-powered automation to enhance payroll processes, improve compliance, and reduce manual effort. ISG has distributed surveys to over 80 payroll managed services providers, evaluating services across two key quadrants:
- Managed Payroll Services: U.S. - covering providers handling U.S. payroll operations
- Multi-county Managed Payroll Services - assessing providers offering services outside the U.S.
The study addresses the growing demand for external payroll expertise amid increasing hybrid work models and complex government regulations. ISG highlights how AI platforms are enabling providers to customize payroll experiences for individual customer needs, promoting a more human-centric approach to payroll management.
Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting how enterprises are transforming their Global Capability Centers (GCCs) into strategic digital hubs. The 2025 ISG Provider Lens™ report reveals that GCCs are evolving beyond traditional cost-saving operations into centers of excellence for AI-enabled automation, analytics, and cybersecurity.
Companies are increasingly adopting cloud-first architectures for their GCCs, with many service providers forming alliances with hyperscalers and tech startups. The report identifies multiple GCC setup options, including greenfield projects, build-operate-transfer arrangements, and multi-location hybrid models.
According to ISG, GCCs are expected to become autonomous, AI-driven decision-making units within this decade, with agentic AI analyzing processes and GenAI supporting activities like financial forecasting. The report evaluates 28 providers, naming Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, and TCS as Leaders in multiple categories.
ISG (Nasdaq: III) reports strong Q1 2024 performance in European IT and business services, with combined market ACV reaching a record $9.1 billion, up 23% year-over-year. The growth was driven by both managed services (up 13% to $4.4 billion) and XaaS (up 34% to $4.7 billion).
Key highlights include:
- 279 managed services contracts signed, including three mega deals
- ITO grew 26% to $3.5 billion
- BPO declined 40% to $530 million
- ER&D services increased 52% to $377 million
Geographically, France led with 86% growth, followed by DACH at 35.5%. However, ISG warns of potential market volatility due to U.S. tariffs and possible retaliatory measures, which could lead to longer decision cycles and reduced discretionary spending, particularly in manufacturing, retail, automotive, and financial services sectors.
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